Kailash Mansarovar

We provide a detailed packing list tailored to each region, season, and difficulty. Generally, you’ll need sturdy trekking shoes, a daypack, weatherproof outerwear (like a rain jacket or down jacket), layered clothing for cold and warm conditions, a headlamp, refillable water bottles, sun protection, and personal toiletries. For multi-day treks, we recommend moisture-wicking base layers, gloves, a warm hat, and trekking poles. Juniper provides all group camping gear - tents, sleeping bags, mats, and technical equipment (ice axes, crampons, if needed). We also help connect you with rental services if you’re missing something, especially for big-ticket items like jackets or sleeping bags. Packing light but smart is key. We’ll send you a downloadable checklist in your pre-departure kit, and our team is happy to review your packing plan with you before you arrive. Good gear means more comfort, confidence, and joy on the trail.

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Yes - travel insurance is mandatory in Nepal or for trips rated 4 or 5 (difficulty rating), especially those in remote or high-altitude areas. Your policy should include coverage for emergency medical evacuation, high-altitude trekking (if applicable), trip cancellation, and baggage loss or delays. While the chances of needing evacuation are rare, in the Himalayas, even minor health issues can require airlift or medical care, which is costly without coverage. We recommend policies from providers familiar with adventure travel, and we’re happy to share a list of trusted options depending on your country of residence. Please read your policy terms carefully and share your insurance details with our team before departure. For international destinations like Nepal or Bhutan, border officials may also ask for proof of insurance. Having the right protection brings peace of mind - for you and for us - so that we can focus on creating an unforgettable experience, not logistics in crisis.

Preparation depends on your trip’s difficulty, but as a rule, cardiovascular fitness, stamina, and leg strength are key. We recommend you start training at least 4–6 weeks in advance with regular walks, jogs, stair climbing, or hikes with a loaded backpack. Add some strength training for your core and lower body. Consistency matters more than intensity. For moderate or advanced treks, aerobic exercises like cycling, swimming, or running 3–4 times a week are ideal. If your trip involves altitude, building endurance over long, slow sessions will help simulate trail effort. You don’t need to be an athlete, but being well-prepared means you’ll enjoy the journey, not just survive it. We share Juniper Outdoor - training guidelines and sample routines in your pre-departure materials. If you’d like, our team can even create a personalized plan. Remember: the fitter you are, the freer you’ll feel in the mountains.

Mountains can be unpredictable, and weather conditions - especially at higher altitudes - can cause delays, blocked roads, or itinerary changes. At Juniper, we’re seasoned at adapting quickly and safely. If the weather disrupts the original plan, our guides will adjust the route or schedule while keeping you informed and safe. We often build in “buffer days” on longer treks to accommodate such events. In remote areas, we stay in touch with local authorities and rescue services for real-time updates. If flights are delayed(common in places like Leh or Lukla), we assist with rebooking support and accommodation arrangements. Our priority is always your safety and comfort. While we can’t control nature, we can control how we respond - calmly, clearly, and with contingency options ready. We recommend giving yourself flexibility in your return travel dates, just in case the mountains decide to hold you a little longer.

It varies based on the destination and route. On Himalayan treks, you’ll mostly stay in high-quality alpine tents, with warm sleeping bags and insulating mats provided by us. In base towns or en route, we partner with charming boutique guesthouses, homestays, and eco-lodges that reflect local character and comfort. On some trails, like in Bhutan or Nepal, we may use mountain lodges (tea houses) with basic but clean shared rooms and common facilities. In remote wilderness settings, our camps include a dining tent, toilet tents, and kitchen setups for full-service camping. For premium experiences, we offer glamping upgrades with large tents or hotels with heaters, or full bedding if you are only interested in luxury travel or a comfortable stay – look at your trip format tagged “Active Holidays”. Regardless of the setup, we prioritize hygiene, comfort, and views! All accommodations are handpicked and tested by our team to ensure they meet Juniper standards for safety, cleanliness, and atmosphere.

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Life happens - and we aim to be as fair and transparent as possible. If you need to cancel your trip, we request written notice as early as possible. Our standard policy:

• 90+ days before departure: 90% refund
• 60–89 days: 75% refund
• 30–59 days: 50% refund
• Less than 30 days: No refund (though we may offer a partial credit depending on the situation)

Refunds are processed to your original payment method, minus any non-recoverable costs like permits or third-party bookings. In case of trip cancellation due to weather, political unrest, or unforeseen force majeure events, we typically reschedule or offer full credit for future travel. We highly recommend travel insurance that covers cancellation due to illness, emergencies, or flightdisruption. Please check individual trip pages, as custom trips or international expeditions may have slightly different policies. Our priority is to find a solution that works for both of us. If you have any additional questions, feel free to connect on our WhatsApp number shared in the contact section.